by Conrad

Client Relations & Services


I am an experienced services provider in both private and corporate bespoke services.

The following list presents an up-to-date list of my professional services:

Interested? Learn more about how I work.

Understanding is the strength of any successful relationship.

And true service begins with listening.

“Where shall we begin?…”

An open introduction.

Feel free to contact me via my online contact form to arrange a talk through the detail in depth.

But the ideal introduction always would be a meeting in-person.

Discovery

Within this discovery session, I will explore the scope an detail underlining your request.

It’s here that I’ll get to know all about your objectives and how feasible it will be to deliver within the determined constraints.

All your queries and questions regarding service delivery can be asked here.

The goal with this session is to walk away with a prospective plan of action as for how we ought to approach achieving your aims.

Scoping, Quotation & Payment Plan

Following our discovery session, I will take some time to scope the associated time frames and budgets.

With this proposed outlay, calculated and itemised – I will present you with a services menu with packaged options.

Each option presenting it’s own unique value proposition.

Accompanying this information will be a payment plan. An agreed step by step procedure for

Project Commencement

Your project with me begins with written confirmation of your acceptance.

Your preferred strategy will be adopted.

Once confirmed, I will invoice for first instalment within your payment plan.

Upon receipt of your first payment, I will send a project outline complete with a timeline.

Work then begins.

Lines of communication

I keep in close contact with your throughout with formally scheduled calls and reports line-up at prescribed junctures.

Aside from this, informal updates and checkpoints are also welcomed and used liberally in order to maintain momentum and eliminate margin of error.

Progress reporting

Official reporting on progress keeps our eyes on the prize, so to speak.

Budget and time constraints produce pressure and limit room for manoeuvre…but are unavoidable.

As such, it is critical to success that reporting reveals a clear ‘as-is’ picture of where we are and of course…

Whether we are on trajectory for achieving target or otherwise.

And if not, what contingencies are at our disposal to recoup any lost ground for getting back on track.

Approval

To start the project a charter will be agreed which will brief me in detail of the specifications of all deliverables.

Upon your precise instruction I will use delegated responsibility and license to produce your desired results.

Where scope could be impacted beyond agreement, I will seek timely approval.

Approved changes to plan will be granted in writing for reference.

Where budget is affected, itemised quotations will always be shared for maximum transparency.

Evaluation of quality

At the appropriate checkpoints when deliverables have been produced and received, I will engage with you for an evaluation.

Within this exchange I will simply ask for your feedback and estimation of how successful a result, or otherwise, has been achieved.

Great care is taken to ensure quality is uncompromised.

My hope is that our close communications along the way would have flagged up any deviation from our quality targets – therefore making the evaluation procedure a formality, of sorts.

Close

With every aspect of delivery examined and assessed for quality against expected targets and all expected items accounted for…

The final phase of your project is closure.

This involves officially documenting the handover of all deliverables as planned, along with all corresponding fees paid.

Once closed, our project officially comes to any end – and my job is done.

Do you have a project in mind which we could work on together?

Interested in my menu of services?

Take a look at the navigational links at the top of this page.

Any questions?

Feel free to contact me.